help Buyer Help Centre
How can we help you buy safely?
Find clear answers about verified sellers, reservations, offers, payments, document transfer, and why CarLink keeps communication inside the platform before the order is confirmed.
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Verified Buying
Understand seller approval, listing checks, and document status before you commit.
Offers & Reservations
Know how offers, reservation fees, and reserved-car timers work.
Payment Protection
Learn why CarLink keeps payment records inside the platform.
Document Transfer
See what the 2% service fee supports after a completed transaction.
Frequently Asked Buyer Questions
Clear answers for buyers who want to reserve, offer, pay, and complete ownership transfer safely through CarLink.
Approved sellers have submitted required account and seller information for review. When a seller or listing is approved, buyers can check the seller/listing status before making an offer, reservation, or payment.
No. Paying a reservation fee does not automatically unlock external contact. CarLink keeps communication inside platform messages so buyers and sellers do not bypass the protected transaction, document transfer, and service-fee process.
You can submit an offer, but the offer must be reasonable. CarLink prevents extremely low offers, such as RM2 for a RM100,000 car, because that creates an unrealistic transaction amount and affects platform fee and document-transfer handling.
The 2% fee supports CarLink’s transaction service, including payment/order record handling, document transfer coordination, ownership transfer support, and safer buyer-seller process tracking.
Manual payment needs proof submission and seller checking. Online bank/card payment can be confirmed by the payment gateway, so the system can skip manual proof steps and move faster to completion.
CarLink shows document verification status on the listing/detail flow. Buyers should review the status before reserving or buying, especially for ownership-related documents.
The listing can show as reserved with a countdown timer. Other buyers can view when the reservation may expire and when the car may become available again.
Keeping messages inside CarLink protects both sides and helps prevent off-platform deals. Contact details such as phone numbers, external chat links, email, and bank information may be restricted before the order is confirmed.
Still have buyer questions?
Use CarLink support or the platform message flow so your reservation, payment, and document transfer records stay protected.